Our Claims Team provides assistance with:
If you are unsure where your enquiry should be directed, our team will ensure it reaches the appropriate claims specialist.
+81-CODINO
claims@condinoinsurance.com
Unit 405, 3-1-24 Tanimachi,
Chuo-ku, Osaka-shi, Osaka 540-0012, Japan
Monday to Friday
9:00 to 18:00 JST
If you are contacting us regarding an existing claim, please have the following information available where possible:
Providing this information helps us respond to your enquiry more efficiently.
Our Claims Team provides support for notifications, documentation, assessment enquiries, and claims relating to ERM Insurance.
We assist policyholders with claims arising under ESG Insurance, including documentation requirements and claims guidance.
Our specialists assist with Financial Guarantee Bond notifications, supporting documentation, contractual information, and bond-related claim enquiries.
Please have available where applicable:
If your enquiry relates to a new incident, please report the claim as soon as reasonably possible using our claims reporting channels.
Whether you're reporting a new claim, requesting an update, submitting documentation, or seeking assistance with ERM Insurance, ESG Insurance, or a Financial Guarantee Bond (FGB), our Claims Team is ready to support you. Contact us through your preferred channel, and we'll guide you through the next steps with professionalism, transparency, and responsive service.