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Report Your Claim

If you've experienced an insured event, we're here to help. Reporting your claim promptly enables our Claims Team to begin the assessment process and provide the support you need.

Complete the claim notification as accurately as possible and include all available supporting information to assist with timely processing.

Start Your Claim Contact the Claims Team
Before You Begin

Before You Report a Claim

To help us process your claim efficiently, please have the relevant policy information and details of the incident available before submitting your notification.

Providing complete and accurate information at the outset helps reduce delays and enables our Claims Team to assess your claim more effectively.

If the incident involves an emergency, personal injury, theft, criminal activity, or requires immediate intervention, please contact the appropriate emergency services first before notifying Codino Insurance where applicable.

Before reporting a claim
How to Report

Reporting Your Claim

01

Notify Us

Complete the online claim notification form or contact the Claims Team through one of the available reporting channels as soon as reasonably possible after the incident.

02

Provide Incident Information

Submit details including: Policy number, insured person's or business name, date and time of the incident, location, description of what occurred, contact details, and any emergency actions already taken.

03

Upload Supporting Documents

Attach all available documentation relevant to your claim. Examples may include photographs, police reports, medical reports, repair estimates, invoices, delivery documents, cargo documentation, witness statements, or any other relevant evidence.

04

Submit Your Claim

Once submitted, you will receive confirmation that your notification has been received. A Claims Officer will review the information provided and contact you if additional documentation or clarification is required.

Claims We Accept

Submit a Claim For

Car Insurance
Property Insurance
Household Insurance
Fire & Special Perils
Burglary Insurance
Goods in Transit
Marine Cargo
Money Insurance
Health Insurance
Life Insurance
Personal Accident
Public Liability
Professional Indemnity
Workmen Compensation
Plant & Machinery
ERM Insurance
ESG Insurance
Financial Guarantee Bond
After Submission

After Your Claim Is Submitted

Acknowledgement

Your claim notification is acknowledged and assigned to a Claims Officer for initial review.

Assessment

The submitted information and supporting documentation are reviewed. Additional information may be requested where necessary.

Ongoing Communication

Our Claims Team will keep you informed regarding the progress of your claim and advise you of any further requirements throughout the assessment process.

Important Information

Important Information

  • Notify us as soon as reasonably possible after an insured event.
  • Submit complete and accurate information.
  • Retain damaged property where appropriate until further guidance is provided, unless doing so presents a safety risk.
  • Take reasonable steps to prevent further loss or damage where possible.
  • Claims are assessed in accordance with the applicable policy wording, terms, conditions, exclusions, and underwriting requirements.
Need Assistance?

We're Here to Help

If you are unsure how to report your claim or require assistance completing your claim notification, our Claims Team is available to guide you through the process.

You can also visit our:

Claims Process Required Documentation Emergency Assistance Claims FAQs
Contact Claims

Our Claims Team is available to assist you.

Contact Claims

Start Your Claim With Confidence

Our goal is to make the claims reporting process clear, efficient, and transparent. Submit your claim today, and our Claims Team will begin the assessment process as quickly as possible in accordance with your policy or bond terms.

Start Your Claim