A complaint is an expression of dissatisfaction regarding:
All complaints are treated seriously and reviewed through a structured complaints management process.
Complete our online complaints form with details of your concern.
Send your complaint to: complaints@condinoinsurance.com
Contact our customer service team: +81-CODINO
Send written complaints to: Unit 405, 3-1-24 Tanimachi, Chuo-ku, Osaka-shi, Osaka 540-0012, Japan
Providing complete information helps us respond more effectively.
We acknowledge receipt of your complaint.
We review the information and investigate the circumstances.
We provide updates and communicate our findings clearly.
We provide a response explaining the outcome and any actions taken.
Where applicable, customers may request further review.
If you are dissatisfied with any aspect of a claim, including:
you may submit a complaint for review. Our claims team will work with relevant departments to ensure concerns are properly considered.
Concerns regarding integrated business insurance programmes, coverage arrangements, communication, or claims handling.
Concerns regarding ESG-related insurance solutions, service delivery, or policy administration.
Concerns relating to bond administration, communication, documentation, or service processes.
Email: complaints@condinoinsurance.com
Office Address: Unit 405, 3-1-24 Tanimachi, Chuo-ku, Osaka-shi, Osaka 540-0012, Japan
Every complaint provides an opportunity to understand customer expectations, improve our services, and maintain the standards of professionalism and transparency expected from Codino Insurance.