The safety of people should always take priority over property or financial loss.
If an incident presents an immediate danger, contact the appropriate emergency services without delay. Once everyone is safe and the immediate situation has been addressed, notify Codino Insurance so that we can begin assisting with the claims process.
Where possible, take reasonable steps to minimise further loss or damage without placing yourself or others at risk.
Policy number
Name of the insured
Contact information
Date and time of the incident
Location of the incident
Photographs or video evidence
Report the incident through our official claims reporting channels as soon as reasonably possible.
Provide all available supporting information to assist with the assessment of your claim.
Your assigned Claims Officer will guide you through the assessment process and keep you informed of any additional requirements.
For urgent claims assistance, please contact our Claims Team using the available emergency contact channels.
+81-CODINO
claims@condinoinsurance.com
Business Hours: Monday to Friday, 9:00 to 18:00 JST
Unexpected events require prompt action and reliable support. Whether you're reporting a motor accident, property loss, business interruption, or a specialty insurance claim, our Claims Team is ready to assist. Report your claim promptly, provide the available information, and let us guide you through the next steps with professionalism and care.