Unit 405, 3-1-24 Tanimachi, Chuo-ku, Osaka-shi, Osaka 540-0012 | info@condinoinsurance.com

Immediate Support When It Matters Most

Unexpected incidents can happen without warning. Knowing what to do in the first few moments can help protect lives, reduce further loss, and support a smoother claims process.

If you are facing an emergency involving an insured event, follow the guidance below and contact our Claims Team as soon as it is safe to do so.

Safety First

Prioritise Safety


The safety of people should always take priority over property or financial loss.

If an incident presents an immediate danger, contact the appropriate emergency services without delay. Once everyone is safe and the immediate situation has been addressed, notify Codino Insurance so that we can begin assisting with the claims process.

Where possible, take reasonable steps to minimise further loss or damage without placing yourself or others at risk.

Emergency assistance safety first
Guidance

What To Do Following an Incident

Car Insurance

  • Ensure everyone is safe
  • Contact emergency services where required
  • Exchange relevant information
  • Take photographs if safe
  • Notify Codino Insurance promptly

Property, Fire & Household

  • Protect people from immediate danger
  • Contact fire service or emergency responders
  • Take reasonable steps to reduce further damage
  • Record visible damage with photographs
  • Notify our Claims Team promptly

Burglary & Money

  • Contact the police immediately
  • Do not disturb the scene unnecessarily
  • Record damaged entry points and affected property
  • Obtain the relevant police reference
  • Report the incident to Codino Insurance

Marine Cargo & Transit

  • Notify the carrier or logistics provider immediately
  • Preserve damaged goods where possible
  • Photograph the cargo and packaging
  • Retain shipping and transport documentation
  • Contact our Claims Team promptly

Health, Life & Accident

  • Seek appropriate medical attention immediately
  • Retain medical reports, invoices, and documentation
  • Notify Codino Insurance as soon as possible
  • Follow guidance from your Claims Officer

Commercial & Specialty

  • Notify Codino Insurance immediately
  • Preserve relevant documentation
  • Photograph the scene where possible
  • Follow guidance from your Claims Officer
Information

Information That Will Help Us Assist You

Policy number

Name of the insured

Contact information

Date and time of the incident

Location of the incident

Photographs or video evidence

Next Steps

What Happens Next

Notify Us

Report the incident through our official claims reporting channels as soon as reasonably possible.

Submit Documentation

Provide all available supporting information to assist with the assessment of your claim.

Stay Informed

Your assigned Claims Officer will guide you through the assessment process and keep you informed of any additional requirements.

Emergency Contacts

Need Immediate Assistance?

For urgent claims assistance, please contact our Claims Team using the available emergency contact channels.

Emergency Claims Telephone

+81-CODINO

Claims Email

claims@condinoinsurance.com

Business Hours: Monday to Friday, 9:00 to 18:00 JST

Help Is Only a Call Away

Unexpected events require prompt action and reliable support. Whether you're reporting a motor accident, property loss, business interruption, or a specialty insurance claim, our Claims Team is ready to assist. Report your claim promptly, provide the available information, and let us guide you through the next steps with professionalism and care.