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Preparing Your Claim

Providing complete and accurate documentation helps our Claims Team assess your claim efficiently.

The documents required will depend on the type of policy, the nature of the incident, and the specific circumstances surrounding your claim. The checklists below provide general guidance on the information commonly requested during the claims process.

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Before You Submit

Submit Complete Information

Incomplete documentation may delay the assessment of your claim.

Before submitting your claim, please ensure that all available supporting documents are included. Where additional information is required, your assigned Claims Officer will contact you and explain the next steps.

Depending on the nature of your claim, original documents, certified copies, or additional supporting evidence may be requested during the assessment process.

Submit complete claim information
Checklists

Documentation by Claim Type

  • Completed claim notification
  • Policy number
  • Driver's licence (where applicable)
  • Vehicle registration details
  • Photographs of the damage
  • Police report (where applicable)
  • Repair quotations or assessment reports
  • Details of any third parties involved

  • Claim notification
  • Policy number
  • Photographs of the damage
  • Repair quotations
  • Inventory of damaged property
  • Proof of ownership where applicable
  • Fire or incident reports where relevant

  • Claim notification
  • Policy details
  • Photographs of damaged contents
  • Purchase receipts where available
  • Repair or replacement quotations
  • Police report where applicable

  • Police report
  • Photographs
  • Inventory of stolen or damaged property
  • Proof of ownership where available
  • Claim notification

  • Cargo documentation
  • Bills of lading
  • Delivery receipts
  • Commercial invoices
  • Packing lists
  • Survey reports where applicable
  • Photographs
  • Carrier correspondence

  • Claim notification
  • Medical reports
  • Hospital invoices
  • Medical receipts
  • Prescriptions where applicable
  • Supporting treatment documentation

  • Claim notification
  • Policy information
  • Death certificate where applicable
  • Medical documentation where required
  • Proof of identity
  • Beneficiary documentation

  • Written notification of the claim or circumstance
  • Correspondence received from third parties
  • Contracts where relevant
  • Supporting evidence
  • Legal correspondence where applicable

  • Employer incident report
  • Medical documentation
  • Employment records
  • Wage information where applicable
  • Regulatory notifications where required

  • Equipment details
  • Maintenance records where available
  • Photographs
  • Repair estimates
  • Incident reports
  • Technical assessments where applicable

  • Claim notification
  • Policy information
  • Incident reports
  • Internal investigation records where available
  • Relevant contracts
  • Correspondence
  • Financial records where applicable
  • Supporting documentation relevant to the insured event

  • Bond reference details
  • Contract or agreement
  • Beneficiary correspondence
  • Notice of default where applicable
  • Supporting contractual documentation
  • Financial records where relevant
Important Note

Every Claim Is Different

The documentation listed above is intended as general guidance only.

Depending on the circumstances of your claim, additional information, specialist reports, expert assessments, statutory documents, or supporting evidence may be required before a claim can be fully assessed.

Your assigned Claims Officer will advise you if further documentation is needed.

Submit

How to Submit Supporting Documents

Online Upload

Upload documents securely through our online claims portal where available.

Email Submission

Supporting documentation may also be submitted electronically using the Claims Team email address.

Additional Requests

If further documentation becomes necessary during assessment, your Claims Officer will contact you directly.

FAQ

Frequently Asked Questions

Yes. Report your claim as soon as reasonably possible. Additional supporting documentation can often be provided during the assessment process if requested.

Notify your Claims Officer. They will advise whether alternative documentation may be accepted or whether additional time can be allowed, depending on the circumstances.

Some claims may require original documents or certified copies during assessment. Your Claims Officer will advise you where this is necessary.

Photographs should be clear, legible, and accurately reflect the condition of the damaged property, equipment, vehicle, cargo, or other insured items.

Complete Documentation Helps Us Assist You Faster

Submitting accurate and complete supporting information helps our Claims Team assess your claim as efficiently as possible. Whether your claim involves personal insurance, commercial insurance, or specialty insurance, providing the relevant documentation enables us to begin the assessment process promptly.

Report a Claim